Who this is for. Administrators who set up AR Remittances. Only the SuperAdmin role can open and change the AR Remittances configuration.
Availability. Only where the system of record (SoR) is Workday. AR Remittances must be enabled for your organization. See Roles and Access.
Overview
Connection is the first step of the configuration. It pairs the instance with an SoR and a mailbox. For AR Remittances, the SoR is your Workday connection. The mailbox is the address your customers send remittance advice to.
The step opens with a panel headed Here is how Auditoria can help. The panel describes customer notifications and classification by payment pattern. Under the panel are two fields, ERP and Mailbox, and the Continue button.
The agent reads remittances from the mailbox you choose here. It writes payments to the Workday connection you choose here.
Before you start
These prerequisites apply to the whole configuration. Before You Start describes them in more detail.
- A Workday connection in your organization. AR Remittances can be turned on only when the ERP you choose here is Workday.
- A connected mailbox that receives the remittance emails from your customers.
- A mailbox that no other SmartCustomer or AR Helpdesk instance uses. The ERP list also offers connections that running instances already use.
- AR Remittances enabled for your organization.
- The SuperAdmin role.
Choose the connection and the mailbox
Open the Connection step from SmartFlow Skills Management. For a new setup, use Run Again, which Understanding the Running Instances Table describes. Run Again opens a new setup on this step. For an existing instance, use its pencil icon.
- Under ERP, choose your Workday connection.
- Under Mailbox, choose the mailbox your customers send remittances to.
- Select Continue.
The Settings step opens. Continue is available after you choose both an ERP and a mailbox.
Variations
Editing an existing instance
On an existing instance, the ERP field shows the connection name, and you cannot change it. The Mailbox field shows the mailbox the instance uses. To go on to the Settings step, select Continue. Continue saves nothing on this step.
Figure 1. The ERP and Mailbox fields on the Connection step of an existing instance
A connection other than Workday
If you choose an ERP connection that is not Workday, the Settings step does not offer Turn on AR Remittances. To use AR Remittances, choose your Workday connection.
Other fields on the step
The step can show two more fields than ERP and Mailbox:
- Entity, when you edit an instance that has an entity. You cannot change it. A new setup does not show this field.
- Bank Account, when SmartPay payment links are enabled for your organization and a bank is connected. AR Remittances does not use it.
Troubleshooting
When no connection or mailbox is available, the step shows a message in place of the list. The following table describes each message and what to do about it.
Table 1. Messages on the Connection step
Message |
Meaning and action |
|---|---|
A message that no systems are connected to Auditoria. It points you to System Settings. |
Your organization has no connections yet. Set up the Workday connection and the mailbox in System Settings. |
A message that no ERP system is connected to Auditoria. It points you to System Settings. |
No ERP connection exists. Set up the Workday connection in System Settings. |
A message that the SmartFlow Skill is already started for the connected systems. |
Every ERP connection left is already used by another SmartCustomer or AR Helpdesk instance as its second destination. Set up another connection in System Settings, or open an existing instance from its pencil icon. |
A message that no valid mailbox is connected to Auditoria, or that you cannot access one. It points you to System Settings. |
No mailbox is connected, or your access does not include one. |
You have already started the SmartFlow Skills for the connected emails to which you have access |
Another SmartCustomer or AR Helpdesk instance already uses each mailbox you can access. |
Turn on AR Remittances is missing on the next step when the connection you chose is not Workday. The Settings article lists the other cause.