Credit Memos

Written by Uday Kumar Updated October 13, 2026 07:07

Who this is for. AR and cash-application staff who check a customer's credits in SmartCustomer. For AR Remittances, only the SuperAdmin role has access to this tab.

Availability. The Credit Memos tab appears when the SmartCustomer instance connects to Workday. AR Remittances runs only on Workday, so the tab appears wherever AR Remittances runs.

Overview

The Credit Memos tab lists the credit memos for your customers, with the amounts applied and unapplied. Each credit memo ID opens that credit memo's details page. In Workday, a credit memo is an invoice adjustment. The tab lists your customers' invoice adjustments from Workday, and the Invoices tab leaves them out.

AR Remittances does not create credit memos. It classifies each document it creates as Remittance or Others, and it writes remittances to Workday as payments. On this tab, you can look up a customer's credits while you review that customer's remittances.

Toolbar

The toolbar sits at the right of the title. Table 1 lists its controls from left to right. The toolbar has no Tag icon, and the rows have no checkboxes.

Table 1. Credit Memos toolbar

Control	Use
Currency, with Base and Foreign	Switches the amount columns. Base shows amounts in your base currency. A credit memo's details page names it in its Base Currency field. Foreign shows each record's amounts in the record's own currency.
Search box	Searches the list.
Filter Records	Filters the list.
Edit Columns	Chooses which columns the list shows.
Export Credit Memos	Exports the credit memo list as a CSV file. The file holds every credit memo that matches the current search and filters, in the columns the list shows. Amounts follow the Currency toggle. Depending on your organization's settings, the file downloads at once or arrives in Downloads under the bell icon.

Credit memo list

Each row is one credit memo. Table 2 lists the columns. The columns come from your organization's configuration, which can add extended fields. Edit Columns chooses which of them show for you. Negative amounts show in parentheses.

Table 2. Credit memo list columns

Column	Holds
Credit Memo ID	The credit memo's identifier, which opens the details page.
Customer Name	The customer the credit memo is for, shown as a link that opens the customer page.
Amount	The credit memo amount, in the currency that the Currency toggle selects.
Entity	The entity the credit memo belongs to.
Type	The credit memo type. It reads Credit Memo when the adjustment's type in Workday is Credit Memo, and Internal for any other type.
Status	How much of the credit is applied, such as Partially Applied.
Amount Applied	The part of the amount that is applied.
Amount Unapplied	The part of the amount that is not yet applied.
Credit Memo Date	The date of the credit memo. The list opens sorted by this column, newest first.
Original Invoice Number	The invoice the credit memo relates to, where one is recorded.
Original Invoice Date	The date of that invoice.

When no record matches a search or filter, the list shows No Data To Display under the column headings.

The Credit Memos tab with the Currency toggle, the toolbar and credit memos in several statuses

Figure 1. The Credit Memos tab

Credit memo details page

The details page opens from a credit memo ID. Its breadcrumb reads Credit Memo and the credit memo ID. A Timezone toggle at the right offers Local and UTC. One link, Customer, leads to the customer.

The Credit Memo Records panel holds Standard Fields and Extended Fields. Fields whose names start with Base are in your base currency. The other amounts are in the currency of the credit memo. Table 3 groups the standard fields.

Table 3. Standard fields on the credit memo details page

Group	Fields
Credit memo	Credit Memo ID Customer Name Entity Type Status Description, or -- when there is none Credit Memo Date
Currency	Base Currency Currency
Amounts in your base currency	Base Total Amount Base Applied Amount Base Unapplied Amount
Amounts in the credit memo currency	Total Amount Applied Amount Unapplied Amount

Extended Fields holds the fields configured for your organization. When there are none, it reads No Extended Fields. The page has no Notes section.

A credit memo details page with Base amounts in the base currency and other amounts in the credit memo currency

Figure 2. A credit memo's details page, with amounts in two currencies

Credits across SmartCustomer

A customer's credits show on more than this tab. Table 4 lists where.

Table 4. Credit information across SmartCustomer

Where	What you see
The Credit Memos tab	Each credit memo, with its status and the amounts applied and unapplied.
The Customers tab	The Unapplied Credit column.
The customer page	Unapplied Credit Memo in the AR Aging totals, and Total Balance Net of Unapplied Amounts.

For the customer list and the customer page, see Customers.