Overview
The Mailbox Intelligence section provides detailed insights into inbound and outbound email activity for accounts payable operations. Use this section to monitor email volumes, identify top senders, and evaluate engagement with vendors and internal teams.
Mailbox Intelligence displays segmented data for received and sent emails, as well as tables ranking the top email addresses, domains, and vendors for the selected period. You can use the date range selector to filter data by 1 Day, 7 Days, 30 Days, 365 Days, or a custom range.
Figure 1. Mailbox Intelligence panel
Mailbox Intelligence includes the following panels, each with its own interactive drill-down dialog:
Panel | Description |
|---|---|
Emails Received | Bar chart of inbound emails, segmented by sender type and match status. |
Emails Sent | Donut chart of outbound emails, segmented by sending method. |
Top Senders | Tables ranking the top 10 email addresses, domains, and vendors by message volume. |
Emails Received
The Emails Received panel displays a bar chart showing the number of inbound emails, segmented by sender type and color-coded by match status.
Actions available in the panel:
Hover over any bar to view a tooltip with counts and percentages by sender type and match status.
Click any legend label (such as Contact Match, Domain Match, or No Match) to show or hide that series in the chart.
Click any bar to open the interactive drill-down dialog for that segment.
Use the export icon to download the chart data in PDF, PNG, SVG, CSV, or XLSX format.
Table 1. Emails Received fields
Field | Description |
|---|---|
Enrolled | Emails from known vendor contacts who are enrolled. |
Unenrolled | Emails from recognized domains not fully enrolled as vendors. |
Internal | Emails from addresses inside your organization. |
External Cohort | Emails from external groups related to vendor domains. |
Internal Cohort | Emails from internal business units or related domains. |
Unknown | Emails from senders not set up in the client’s ERP system. |
Contact Match | Sender email matches a contact exactly. |
Domain Match | Sender domain matches a known sender or internal sender's domain. |
No Match | No recognized vendor or domain match found. |
Total Emails Received | Total number of inbound emails for the selected period. |
Figure 2. Emails Received example
Interactive Drill-Down for Emails Received
Clicking a bar in the Emails Received chart opens a dialog with a table listing all emails associated with the selected sender type and match status.
Column | Description |
|---|---|
Sender Name | Display name of the sender. |
Sender Address | Sender’s email address. |
Message | Email subject or preview. |
Match Type | How the sender was identified (Contact Match, Domain Match, No Match). |
Date | Date and time the email was received. |
Available actions in the drill-down dialog:
Go to Email: Click the envelope icon to open the specific email in your mailbox.
Export Data: Download the table as a CSV file (up to 10,000 rows per export).
Pagination: Navigate through multiple pages of results.
Rows per page: Adjust the number of rows displayed per page.
Emails Sent
The Emails Sent panel displays a donut chart showing outbound emails by sending method.
Actions available in the panel:
Hover over any segment to view a tooltip with counts and percentages.
Click any legend label (such as AP Helpdesk or Other Methods) to slice out that segment in the chart. This action does not hide, show, or highlight the segment; it simply slices it out for emphasis.
Click any segment to open the interactive drill-down dialog for that sending method.
Use the export icon to download the chart data in PDF, PNG, SVG, CSV, or XLSX format.
Table 2. Emails Sent fields
Field | Description |
|---|---|
Emails Sent | Total number of outbound emails sent during the selected period. |
AP Helpdesk | Emails sent via the AP Helpdesk mailbox. |
Other Methods | Emails sent by other configured senders (such as ERP mailers or alternate mailboxes). |
Figure 3. Emails Sent example
Interactive Drill-Down for Emails Sent
Clicking a segment in the Emails Sent chart opens a dialog with a table listing all sent emails for the selected sending method.
Column | Description |
|---|---|
Recipient Email | Email address of the recipient. |
Message | Email subject or preview. |
Date | Date and time the email was sent. |
Available actions in the drill-down dialog:
Go to Email: Click the envelope icon to open the specific sent email in your mailbox.
Export Data: Download the table as a CSV file (up to 10,000 rows per export).
Pagination: Navigate through multiple pages of results.
Rows per page: Adjust the number of rows displayed per page.
Top Senders
The Top Senders panel displays three separate tables, each ranking the top 10 senders for the selected period:
Top 10 by email addresses
Top 10 by email domains
Top 10 by vendors
Use the tabs at the top of the panel to switch between these views.
Top 10 by Email Addresses
This table lists the top 10 individual sender email addresses by message volume.
Actions available in the panel:
Hover over any row to view a tooltip with additional details (if available).
Click any row to open the interactive drill-down dialog for that sender.
Use the export icon above the table to download the list in CSV format.
Table 3a. Top 10 by Email Addresses fields
Field | Description |
|---|---|
Email Address | The sender's email address, ranked by message count. |
Sender Type | Classification of the sender (Enrolled, Unenrolled, Unknown, etc.). |
Count | Total number of emails received from this address. |
Percent | Share of total emails received (as a percentage). |
Vendor Match | Name of the matched vendor (if applicable). |
Status | Enrollment status (Enrolled, Unenrolled, Unknown, etc.). |
Figure 4. Top 10 by Email – Example
Interactive Drill-Down for Top 10 by Email Addresses
Clicking a row opens a dialog with a table listing all emails from the selected email address.
Column | Description |
|---|---|
Sender Name | Display name of the sender. |
Sender Address | Sender’s email address. |
Message | Email subject or preview. |
Match Type | How the sender was identified (Contact Match, Domain Match, No Match). |
Date | Date and time the email was received. |
Available actions in the drill-down dialog:
Go to Email: Click the envelope icon to open the specific email in your mailbox.
Export Data: Download the table as a CSV file (up to 10,000 rows per export).
Pagination: Navigate through multiple pages of results.
Rows per page: Adjust the number of rows displayed per page.
Top 10 by Email Domains
This table lists the top 10 sender domains by message volume.
Actions available in the panel:
Hover over any row to view a tooltip with additional details (if available).
Click any row to open the interactive drill-down dialog for that domain.
Use the export icon above the table to download the list in CSV format.
Table 3b. Top 10 by Email Domains fields
Field | Description |
|---|---|
Email Domain | The sender's email domain, ranked by message count. |
Count | Total number of emails received from this domain. |
Percent | Share of total emails received (as a percentage). |
Vendor Match | Name of the matched vendor (if applicable). |
Status | Enrollment status (Enrolled, Unenrolled, Unknown, etc.). |
Figure 5. Top 10 by Domain – Example
Interactive Drill-Down for Top 10 by Email Domains
Clicking a row opens a dialog with a table listing all emails from the selected domain.
Column | Description |
|---|---|
Sender Name | Display name of the sender. |
Sender Address | Sender’s email address. |
Message | Email subject or preview. |
Match Type | How the sender was identified (Contact Match, Domain Match, No Match). |
Date | Date and time the email was received. |
Available actions in the drill-down dialog:
Go to Email: Click the envelope icon to open the specific email in your mailbox.
Export Data: Download the table as a CSV file (up to 10,000 rows per export).
Pagination: Navigate through multiple pages of results.
Rows per page: Adjust the number of rows displayed per page.
Top 10 by Vendor
This table lists the top 10 vendors by message volume, based on matched vendor records.
Actions available in the panel:
Hover over any row to view a tooltip with additional details (if available).
Click any row to open the interactive drill-down dialog for that vendor.
Use the export icon above the table to download the list in CSV format.
Table 3c. Top 10 by Vendor fields
Field | Description |
|---|---|
Vendor Name | Name of the matched vendor. |
Count | Total number of emails received from this vendor. |
Percent | Share of total emails received (as a percentage). |
Status | Enrollment status (Enrolled, Unenrolled, Unknown, etc.). |
Figure 6. Top 10 by Vendor – Example
Interactive Drill-Down for Top 10 by Vendorzz
Clicking a row opens a dialog with a table listing all emails associated with the selected vendor.
Column | Description |
|---|---|
Sender Name | Display name of the sender. |
Sender Address | Sender’s email address. |
Message | Email subject or preview. |
Match Type | How the sender was identified (Contact Match, Domain Match, No Match). |
Date | Date and time the email was received. |
Available actions in the drill-down dialog:
Go to Email: Click the envelope icon to open the specific email in your mailbox.
Export Data: Download the table as a CSV file (up to 10,000 rows per export).
Pagination: Navigate through multiple pages of results.
Rows per page: Adjust the number of rows displayed per page.
Tip:
Each interactive drill-down dialog is tailored to the section you are viewing and provides direct access to detailed, actionable data.