Languages and Translation in the Mailbox

Who this is for. AP Helpdesk Analysts, Specialists and Managers, and ProcureToPay Managers and Agents who work vendor email written in other languages.

The Mailbox detects the language of every message, can translate a message for you to read, and can translate email and AI Agent reply drafts into your preferred language before you review a task.

Correct the detected language

Each message shows the language the Mailbox detected. If it is wrong, select Edit Detected Language on the message and choose the correct language.

Translate a message to read it

Select Translate this content on the message and choose a language. The message is redisplayed in that language. Use the (Original) and (Translated) chips to switch back to the wording as sent. See Read a Message for the reading pane.

You can translate into any of the languages in Table 1 except the message's own language.

Set your preferred language

Each user can have email and AI Agent reply drafts on their assigned tasks translated before they open them.

1. In SmartVendor, select the Mailbox icon (the envelope at the end of the tabs).
2. In the Mailbox toolbar, select the Translation icon. AI Agent Translation Settings opens.
3. Under Automatic Translation, select Pre-translate emails and AI Agent replies for my tasks.
4. In User Preferred Language, choose English, Spanish, French, German, Chinese or Korean. The default is English.
5. Select Save.

Review translated drafts before sending. Pre-translation can make emails take longer to process, and AI translations can contain mistakes.

Write reply templates in other languages (Language Match)

Language Match lets you write AI Agent reply templates in a specific language instead of relying on translation. It is available only when the Agent Co-worker runs in Collaborative Mode, and only for tenants where Language Match is enabled.

1. Open the Agent Co-worker setup and go to Define capabilities.
2. Open AP Helpdesk, then Agent Replies.
3. Choose the intent, select the Language Match checkbox, choose the language, and write the template.

Agent Replies is hidden in Governed Autonomy. New Agent Co-workers start in Governed Autonomy. The Agent Replies step appears only after you choose Collaborative Mode under Autonomy Level. If you do not see the Language Match checkbox, ask Auditoria Support to enable it.

Results

Email and AI Agent reply drafts on your assigned tasks arrive translated into your preferred language whenever they are in another language. You can still translate any message on demand and switch back to the original.

Supported languages

Table 1. Languages you can translate a message into

Related information

• Read a Message
• Mailbox Overview