Who this is for. Everyone.
Access. Everyone. No permission or role is required to contact support.
Auditoria provides support through the implementation, configuration, and ongoing use of your Auditoria products. The Customer Success team works with you to keep integrations running smoothly and to address issues quickly, through regular check-ins and expert guidance.
Contact Support
Table 1. Support channels
Channel |
How |
|---|---|
Support portal |
Submit and monitor tickets, view status updates, and communicate with the support team at docs.auditoria.ai. Sign in or register for an account to see your ticket information. |
Support email |
Reach the team directly at support@auditoria.ai for any question or to open a support request. |
Customer Success |
For ongoing engagement and advice, connect with your assigned Customer Success representative, where applicable. |
What to confirm first
Two checks are worth making first, because they change what you see: confirm which tenant you are in, shown at the top right, since settings belong to a single tenant; and confirm which role you are acting as, since a control your role cannot use is not shown at all rather than grayed out.
For the full checklist, what to include so a case can be investigated without a round trip, and what Support cannot do for you, see Contact Auditoria Support in the Administration and Platform Guide.