Overview
The Disputes table in SmartCustomer (AR Collections) lists all invoices that have an active dispute. Each row represents a single disputed invoice, and the columns provide key information to help collections users track dispute status, amounts, and dates while coordinating resolution with customers.
Table 1. Understanding the Disputes Fields
| Field Name | Description |
|---|---|
| Invoice Number | The unique identifier of the disputed invoice as defined in your ERP or system of record. Clicking the invoice number opens the invoice details view. |
| Customer Name | The name of the customer associated with the disputed invoice. Clicking the name opens the Customer Details page in AR Collections. |
| Entity | The legal entity, company, or business unit that owns the invoice (e.g., a specific subsidiary). Useful for organizations managing collections across multiple entities. |
| Invoice Status | The current status of the invoice, such as Open, Paid, or Partially Paid. Indicates where the invoice stands in the overall billing and collections lifecycle, independent of the dispute. |
| Age (Days) | The number of days since the invoice’s Invoice Date (or configured reference date). Higher values indicate older invoices and can signify higher priority for dispute resolution. |
| Invoice Amount | The original total amount of the invoice at the time it was issued, before any payments, credits, or adjustments. Displayed in the selected currency (Base or Foreign). |
| Amount Remaining | The current outstanding balance on the invoice after applied payments, credit memos, and adjustments, including any portion still in dispute. |
| Disputed Amount | The amount of the invoice that is currently under dispute. Helps you understand the exposure related specifically to the dispute versus the total invoice balance. |
| Dispute Date | The date on which the dispute was recorded or created in the system. Used for tracking how long a dispute has been open and for dispute-related reporting. |
| Invoice Date | The date on which the invoice was originally issued. Used for aging, reporting, and understanding how long the invoice has been outstanding overall. |
Currency Toggle: At the top right of the Disputes page, you can switch between Base and Foreign currency. This updates the display of monetary fields such as Invoice Amount, Amount Remaining, and Disputed Amount according to your selected currency view.