Overview
The Credit Memos table in SmartCustomer (AR Collections) lists all customer credit memos synchronized from your ERP. Each row represents a single credit memo, and the columns show key details to help you understand how much has been applied to invoices and what remains unapplied.
Table 1. Understanding the Credit Memo List Fields
| Field Name | Description |
|---|---|
| Credit Memo ID | The unique identifier of the credit memo as defined in your ERP or system of record. Clicking the ID opens the credit memo details view (where available). |
| Customer Name | The name of the customer associated with the credit memo. Clicking the name opens the Customer Details page in AR Collections. |
| Entity | The legal entity, company, or business unit that issued the credit memo (e.g., a specific subsidiary). Useful for organizations managing collections across multiple entities. |
| Type | The transaction type, such as Internal or Credit Memo, depending on how the record is classified in your ERP and brought into AR Collections. |
| Status | The current status of the credit memo, such as Unapplied, Partially Applied, Applied, or Draft, indicating how much of the credit has been applied to invoices. |
| Amount | The original total value of the credit memo. Displayed in the currently selected currency (Base or Foreign). |
| Amount Applied | The total portion of the credit memo that has been applied to one or more invoices. |
| Amount Unapplied | The remaining portion of the credit memo that has not yet been applied to any invoices. Unapplied amounts represent available credits that can be matched against open invoices. |
| Credit Memo Date | The date on which the credit memo was issued or recorded in your ERP. Used for reporting and credit‑related aging or trend analysis. |
Currency Toggle: At the top right of the Credit Memos page, you can switch between Base and Foreign currency views. This updates the display of all monetary fields (Amount, Amount Applied, and Amount Unapplied) according to your selected currency.