Overview
When you click an Invoice Number from the Disputes page in SmartCustomer (AR Remittances), the Dispute Details card opens. This view shows key invoice‑level and dispute‑specific information so you can quickly understand the disputed amount, invoice amounts, and customer context.
At the top of the card, you can use the Customer and Invoice links to open the full Customer Details or Invoice Details views for additional context.
Note: The fields and labels visible on the Dispute Details card may vary based on your organization’s configuration and ERP integration.
Viewing Dispute Details Fields
The Dispute Details card summarizes the core information related to the disputed invoice under Standard Fields.
Figure 1. Standard Fields on the Dispute Details Card
Table 1. Dispute Details Fields
| Field | Description |
|---|---|
| Base Dispute Amount | The disputed amount expressed in your organization’s base (functional) currency. |
| Dispute Amount | The disputed amount in the invoice (transaction) currency. |
| Dispute Date | The date on which the dispute was recorded in SmartCustomer or synced from your ERP. |
| Invoice | The identifier of the invoice associated with the dispute (for example, 13865). This matches the invoice shown in the Disputes list. |
| Base Invoice Amount | The original invoice amount expressed in your organization’s base currency. |
| Invoice Amount | The original invoice amount in the invoice (transaction) currency. |
| Invoice Amount Remaining | The unpaid balance of the invoice after all payments, credit memos, and adjustments have been applied, shown in the transaction currency. |
| Base Invoice Amount Remaining | The unpaid balance of the invoice expressed in base currency. |
| Company | The company or legal entity associated with this invoice and dispute (for example, Global Modern Services, Inc. (USA)). |
Tip: Review Dispute Amount, Invoice Amount Remaining, and Base Invoice Amount Remaining together to understand the impact of the dispute in both transaction and base currencies.