Overview
When you click a Payment Number in the Payments tab of AR Remittances (SmartCustomer), the Payment Details page opens. This view displays comprehensive payment information across multiple sections, allowing you to efficiently review payment attributes, allocations, and related AR activity.
Available Actions
From the Payment Details page, you can typically:
View high‑level payment header information
Review how the payment is applied across invoices (and any unapplied or on‑account amounts)
Navigate to the associated Customer Details view
Open Invoice Details for any invoice linked to the payment
Review and add Notes for audit history and collaboration
Quick Navigation Links
Customer – Opens the Customer Details view for the customer associated with this payment.
Invoices – Opens or lists the Invoice Details views for invoices that this payment has been applied to.
Figure 1. Quick Navigation Links on the Payment Details Page
Viewing Payment Standard and Extended Fields
When viewing a payment in SmartCustomer (AR Remittances), the Payment Records section provides a comprehensive summary of the payment header and core attributes.
Standard Fields
Typical standard fields include:
Table 1. Standard Fields
| Field | Description |
|---|---|
| Customer Name | The name of the customer associated with this payment. |
| Status | The current status of the payment (for example, Unapplied, Partially Applied, Fully Applied). |
| Base Refund Amount | Refund amount expressed in the organization’s base currency. |
| Refund Amount | Refund amount expressed in the payment (transaction) currency. |
| Base Applied Amount | Portion of the payment that has been applied to invoices, in base currency. |
| Base Unapplied Amount | Portion of the payment that remains unapplied, in base currency. |
| Total Amount | Total payment amount in the payment (transaction) currency. |
| Unapplied Amount | Portion of the payment that remains unapplied, in the payment (transaction) currency. |
| Company | The customer’s company name associated with this payment. |
| Payment Date | The date the payment was received or posted. |
| Base Currency | The organization’s base (functional) currency used for reporting this payment. |
| Currency | The transaction currency of the payment. |
| Exchange Rate | The exchange rate applied between the transaction currency and the base currency. |
| Payment Number | The unique identifier of the payment. |
| Base Total Amount | Total payment amount expressed in base currency. |
| Transaction Reference | External reference for the payment, such as a bank reference or transaction ID. |
| Payment Category | Classification of the payment (for example, Customer Payment). |
Figure 2. Payment Details Panel Displaying Standard Fields
Tip: Review payment header fields first when applying or reconciling payments to confirm the correct customer, payment method, currency, and unapplied balance before adjusting allocations.
Note: Monetary values reflect the current Base or Foreign currency selection from the Payments page.
Extended Fields
Any additional custom payment fields configured for your organization appear in the Extended Fields area.
If no custom attributes exist, No Extended Fields appears in this section.
Table 2. Extended Fields
| Field | Description |
|---|---|
| Payment Currency | The currency in which the payment was made. |
Tip: Use Extended Fields for additional reporting dimensions—such as region, payment batch, bank file ID, or campaign code—without altering your ERP schema.
Note: Extended Fields are tenant‑specific—the attributes you see depend on how your administrator has configured payment attributes.
Notes Section
The Notes section on the Payment Details page lets you view, search, add, and filter both system‑generated and user‑created notes related to this payment.
Viewing Notes
All notes associated with the payment are listed in the Notes section.
Notes are categorized as:
SmartBot – system‑generated notes (for example, automated matching actions, allocation updates, or status changes).
User – manually created notes entered by users.
Use the checkboxes (for example, SmartBot (0), User (0)) to include or exclude each note type.
If there are no notes, No Data To Display is shown.
Figure 4. Notes Section on the Payment Details Page
Searching Notes
Use the search in notes bar to find notes by keyword.
Search runs across all notes currently visible under the selected SmartBot/User filters.
Filtering Notes
Click the filter icon next to the notes search bar.
Choose criteria such as:
Note created by (for example, user name or SmartBot)
An operator (for example, Contains, Equals)
A value (for example, a specific word, user, or tag)
Click Apply to activate the filter.
Add multiple conditions as needed or clear them to reset the view.
Figure 5. Notes Filter Dialog
Adding Notes
Click the plus (+) icon to create a new User note (if your permissions allow it).
Enter your note text in the editor that appears.
Click Save to add the note or Cancel to discard it.
Figure 6. Notes Section with SmartBot/User Filters, Search, and Add Options
Tip: Use SmartBot notes as an audit trail of automated matching and allocation actions, and rely on User notes to capture exceptions, customer communication summaries, and decisions taken during payment application or dispute resolution.
Note: If you cannot add notes, you may not have the required permissions; contact your administrator.