Overview
The Compose function in the SmartVendor AP Helpdesk Mailbox lets you create and send new AP helpdesk–related emails directly from within SmartVendor. This is useful for sending payment‑status updates, remittance details, PO status responses, invoice‑related clarifications, or internal AP communications while keeping all correspondence centralized in the AP Helpdesk Mailbox.
How to Compose and Send a New Message
To compose and send a new message from the AP Helpdesk Mailbox:
Open the Mailbox tab in SmartVendor (AP Helpdesk).
In the upper area of the Mailbox, click Compose.
In the To field, enter one or more recipient email addresses (for example, vendor AP contacts or internal stakeholders).
(Optional) Use Cc or Bcc to include additional recipients.
Enter a clear Subject for your message (for example, “Payment status for invoice 12345” or “PO status update”).
In the message body area, type your message.
Use the formatting toolbar (bold, italic, lists, etc.) as needed to structure your response.
To include supporting documents (such as invoices, remittance advice PDFs, statements, or screenshots), click Attach local files and select the files from your computer.
Review the recipients, subject, attachments, and content for accuracy.
Click Send to deliver the message.
After you send the message:
The email appears in the Sent folder in the AP Helpdesk Mailbox.
If you close the compose window without sending, you can discard the draft using the Trash icon.
Figure 1. Compose New Message Panel – AP Helpdesk