Document Information Page

Overview

The Document Information page provides a comprehensive view of a single AR Remittances document, supporting full review and processing from intake through write to the System of Record (SoR). The page is divided into four main areas:

1. Remittance Viewer – Preview of the attached remittance file (for example, CSV) so you can verify extracted values.

2. Document Header & Payment Record – Summary of customer details, classification, status, and key payment‑level fields.

3. Line Items – Table of invoices and references included in the remittance.

4. Email Threads – Original customer email, including message and attachments, for audit and context.

Each area provides specific information and actions to help AR and cash‑application teams ensure accuracy, completeness, and readiness for downstream posting.

Figure 1. Document Information Page

Special Actions

The top of the Document Information page contains navigation and action controls used to manage the current AR remittance record. These controls let you move between documents, edit extracted data, upload supporting files, write the remittance to the SoR, or dismiss records that should not remain in your processing queue.

Figure 2. Navigation and action controls – AR Remittances Document Information page

Table 1. Document Information Page – Navigation and Action Controls (AR Remittances)

Using the page‑level actions

1. Using Previous/Next navigation

   1. Click Previous or Next in the upper‑right corner.

   2. Review each remittance in sequence without returning to the Documents list, which is especially helpful for high‑volume review.

2. Editing records

   1. Click Edit to unlock editable header, payment, and line‑item fields.

   2. Make the required changes (for example, update Customer, Payment Number, or line‑item invoice references).

   3. Click Save to apply your updates.

3. Writing to SoR

   1. After validating all data, click Write to SoR.

   2. Review any validation messages that appear (soft warnings or blocking errors).

   3. If everything is correct, confirm the action to write the remittance to the SoR. The record will then appear in the Written to SoR tab.

4. Dismissing a record

   1. Click Dismiss for records that should not continue through AR Remittances (for example, test files or non‑payment communications).

   2. In the dismissal dialog, enter a meaningful Reason for audit purposes.

   3. Click Continue to dismiss the record, or Cancel to keep it active.

Tip: Use Write to SoR for remittances that are ready for downstream posting, and Dismiss for items that should be removed from the AR Remittances workflow (for example, mis‑sent or informational files).

Note: The availability of Edit, Write to SoR, and Dismiss depends on your AR Remittances configuration and your user permissions.

Document Header & Payment Record

The Document Header area on the right side of the page summarizes the remittance, customer, and payment‑level information. Use this section to confirm which customer the remittance belongs to, review classification and status, and verify key payment fields.

Figure 3. Document Header and Payment Record – AR Remittances

Table 2. Remittance Record Actions and Status Fields

1. Match with a Customer

Purpose
Displays the extracted customer for the remittance and lets you correct or confirm the match against a known customer record.

What you see

• If the customer is not matched, you see an Unknown Customer value and a Match with a Customer button.

• If matched, you see the customer’s name, often including both the description and code/ID (for example, Access Consulting (C‑0229)).

Figure 4. Customer field with Match with a Customer

• When you click Match with a Customer, a searchable list of customers opens:

  • A search bar at the top to quickly filter by name or code.

  • Each row shows the Customer Name (Code), an Enrolled / Unenrolled status badge, and an Update Customer Hints button on the right.

Figure 5. Match with a Customer dialog – search, enrollment status, and Update Customer Hints

User actions

1. Click Match with a Customer to open the customer list.

2. In the search bar, start typing to filter and locate the correct customer.

3. Review the Enrolled / Unenrolled badge for each candidate:

   • Enrolled – the customer is already enabled for AR Remittances.

   • Unenrolled – the customer exists but is not yet enabled for AR Remittances.

4. Click a row to select the appropriate customer and update the match on the remittance.

Update Customer Hints

You can also click Update Customer Hints for any row in the list to help the system better identify this customer in future remittances.

When you click Update Customer Hints, the Update Customer Hints dialog opens.

Figure 6. Update Customer Hints dialog

In this dialog:

• The header shows the Customer Name, Customer ID, and Entity you are updating hints for.

• The left side (Customer Payment) shows a preview of the remittance source file (for example, CSV or spreadsheet), including fields such as Customer Name, Payment Date, Payment Number, Currency, Total Amount, Entity, Payment Type, and Transaction Reference.

• The right side (Verify and Choose Customer Hints) lists potential hint fields such as Customer Name and Email From, each with:

  • A Hint checkbox.

  • A Select… dropdown to define how that value should be used as a hint.

How to update hints:

1. Review the Customer Payment preview on the left to understand how this customer appears in the remittance.

2. On the right, under Verify and Choose Customer Hints:

   • Select the Hint checkbox for each value you want to treat as a hint (for example, Customer Name or Email From).

   • Use the Select… dropdown next to each checked field to choose the appropriate hint type or mapping.

3. Click Update to save the hints, or Cancel to close the dialog without saving.

Maintaining accurate hints helps the system improve future customer identification and auto‑matching, reducing manual work.

If you choose a customer that is not enrolled for AR Remittances, a confirmation dialog appears:

“The customer you chose to match is not enrolled in the AR Remittances.
Would you like to enroll <Customer Name> now?”

• Click Enroll Now to enroll the customer for AR Remittances.

• Click Cancel to close the dialog without enrolling.

Figure 7. Enroll customer in AR Remittances – confirmation dialog

Best practice
Always confirm that the customer is correct and enrolled for AR Remittances, and keep customer hints up to date. This improves automation, reduces manual matching, and helps prevent posting or reconciliation issues later in the process.

2. Classification

Purpose
Indicates the document type that the system has identified for AR Remittances—typically Remittance or another supported type.

What you see

• A Classification field on the remittance showing the current type (for example, Remittance).

• In some configurations, an option to click and change the classification if the document has been misclassified.

User actions

• Click the Classification value to update it if necessary.

  • If you change the classification from Remittance to a non‑remittance type, a confirmation dialog appears:

    • “Would you like to continue with updating the document classification from remittance to other document type? This will dismiss the record.”

    • A Reason to Dismiss field appears; adding a reason is optional. Click Dismiss to proceed or Cancel to keep the current classification.

    • This ensures all classification changes are captured for audit purposes.

Figure 8. Classification change confirmation – Reason to Dismiss dialog

Table 3. Payment Record Fields

Use the Document Header and Payment Record to validate that the remittance is correctly identified, associated with the right customer and entity, and ready for reconciliation or posting.

Remittance Viewer

On the left side of the Document Information page, the Remittance Viewer displays the primary file used to create the remittance record (for example, Payment Items.CSV). This grid‑style viewer lets you:

• See the raw rows and columns extracted from the remittance file.

• Confirm that amounts, dates, and references match what appears in the header and line‑item sections.

• Scroll horizontally and vertically to review all items in the file.

Common viewer controls (icons above the grid) include:

• Zoom In / Zoom Out (for example, 150%, plus and minus icons) – Adjust how large the file content appears.

• Download – Download the original remittance file (for example, the CSV) as it was received for offline review or retention.

Use the viewer to cross‑check extracted data and troubleshoot exceptions (for example, when line items are flagged as Failed to Reconcile).

Figure 4. Remittance Viewer

Line Items

The Line Items section appears below the viewer and header. It lists invoice‑level details that are part of the remittance and is useful for reconciliation, exception handling, and audit.

Figure 5. Line Items section – AR Remittances

Table 4. Line Item Fields

Line‑item filters

A filter (funnel) icon in the Line Items header opens filtering controls for this table. You can:

• Filter by specific invoice numbers, amounts, or references.

• Combine multiple conditions to focus on only the lines that need attention.

Filters apply only to the Line Items table and do not affect the rest of the page.

Email Threads (Customer Inbox)

The Email Threads section at the bottom of the page provides full context for the remittance by displaying the original customer email and any attachments.

Figure 6. Email Threads – Customer Inbox view

Table 5. Email Thread Features

Use the Email Threads area to:

1. Review email details – Confirm who sent the remittance, when it was received, and any instructions or comments in the body.

2. Download or view attachments – Open the original remittance file or supporting documents directly from the email record.

3. Support audit and traceability – Demonstrate the complete chain from source email and attachment through to the remittance record and its final posting in the SoR.

Best practice: When investigating exceptions or unusual remittances, always review the original customer email and attachments in the Email Threads section. This helps you verify intent, clarify ambiguous references, and maintain a complete audit trail from mailbox to AR processing.