Zero Payment Records

What are Zero Payment Records?

A Zero Payment Record is a remittance where:

• The Total Amount on the remittance is 0, and

• All line‑level Amount to Pay values are also 0.

These are typically informational remittances, for example:

• A statement showing that multiple invoices and credits net to zero.

• An adjustment notice where all items are fully offset.

• A remittance used only for reconciliation, with no actual cash movement.

In these cases, creating a formal $0.00 customer payment in the ERP (Workday) may be:

• Not allowed by configuration, or

• Not desirable from an accounting, reporting, or reconciliation standpoint.

What the “Zero Payment Records” option does

When you select Zero Payment Records in the Write to SoR section:

• AR Remittances can treat zero‑amount remittances differently from normal cash remittances.

• Instead of always creating a $0.00 payment in Workday, your configuration can:

  • Avoid creating a zero‑amount payment in the ERP, and

  • Still export the remittance data (for example, to the configured SFTP “Write to another destination” location) for reporting, audit, or analytics.

This allows you to capture and use zero‑amount remittance information without cluttering your ERP payment ledger with $0.00 entries.

The exact behavior (whether a $0 payment is created or only exported) is tenant‑specific and depends on how your environment is configured by implementation/support.

When should you enable Zero Payment Records?

Enable Zero Payment Records if:

• Your Workday environment blocks or discourages $0.00 customer payments.

• Your finance team prefers not to see zero‑amount payments in payment reports, but still wants:

  • Visibility into offsetting activity, and

  • A complete remittance trail for reconciliation or analytics.

Do not enable it, or use it carefully, if:

• Your accounting policies require every remittance to have a corresponding ERP payment record, even when net amount is zero.

• You rely heavily on ERP payment objects for downstream processes that must include zero‑amount events.

Why Zero Payment Records matter

Zero‑amount remittances still carry valuable business information (which invoices were involved, what credits were applied, etc.), but they don’t always warrant a formal payment record in Workday.

The Zero Payment Records setting lets you:

• Respect ERP and accounting constraints around $0 payments, while

• Preserving full visibility via exported data (for example, to SFTP/Prism/analytics).

If you’re unsure how your tenant is configured, check with your implementation team or AR lead before turning this option on.