Settings (Turn on AR Remittances)

Written by Uday Kumar Updated

In the Settings step, you select which SmartCustomer features to enable for your AR Remittances instance.

Figure 1. Settings Step – AR Remittances

Configuration

Select at least one to continue.

Turn on AR Collections

Select this checkbox if you also want to enable AR Collections workflows in this SmartCustomer instance.
This is useful when you want a single SmartCustomer configuration to support both collections and remittances for the same ERP and mailbox. For example, if your AR team manages past‑due follow‑up and payment application from the same Workday tenant, enabling AR Collections here lets them see collections tasks alongside remittance activity.

Turn on AR Helpdesk

Select this checkbox if you want to enable AR Helpdesk in the same SmartCustomer instance.
Choose this when customers send general AR questions (for example, “Please send me my statement” or “What is the status of invoice 123?”) to the same mailbox used for remittances. Enabling AR Helpdesk alongside AR Remittances lets SmartCustomer handle both inquiry resolution and payment processing together.

Turn on AR Remittances

Select this checkbox to activate AR Remittances for processing customer remittance advice and payment‑detail files.
This is the core feature for automating payment creation in your system of record (Workday) using remittance files received in the connected mailbox. For example, if banks or customers email remittance PDFs or spreadsheets to your AR mailbox, selecting this option enables SmartCustomer to read those files and create the corresponding customer payment records.

Figure 2. Turn on AR Remittances

File Types

Select the attachment formats you want AR Remittances to process.

AR Remittances can process common remittance advice formats sent as email attachments. Choose all file types that your customers or banks typically send.

PDF

Select this checkbox if customers send remittance advice as PDF documents (for example, bank remittance statements or portal exports).
This is the most common format for human‑readable remittance documents.

XLS

Select this checkbox if customers send Excel 97–2003 (.xls) spreadsheets containing payment details.
This is useful for older banking systems or customers who still export remittances in legacy Excel format.

CSV

Select this checkbox if customers or banks send comma‑separated values (.csv) files.
CSV is often used for system‑generated remittance exports from banking or treasury platforms and is ideal for structured, machine‑readable payment data.

XLSX

Select this checkbox if customers send modern Excel (.xlsx) spreadsheets for remittance details.
This is common for internal finance teams or large customers that share detailed remittance breakdowns in Excel.

Tip:
Select all formats that appear in your remittance mailbox today. Attachments in unselected formats will not be processed by AR Remittances.

Figure 3. File Types

Write to SoR

Choose how and where AR Remittances creates payment records.

This section controls how AR Remittances writes customer payments to your ERP (Workday) and whether it also exports payment data to a secondary destination.

Write to SoR automatically

Select this option if you want AR Remittances to create Workday customer payment records without manual review for eligible documents.
Use this when:

  • Your remittance formats are stable and tested.

  • Customers are well‑mapped and trusted.

  • You want to minimize manual effort and speed up cash application.

For example, if a major customer sends highly consistent bank remittance files every day, enabling automatic Write to SoR lets those payments post quickly, with exceptions handled separately.

Write to SoR manually

Select this option if you want users to review and approve each remittance document before a payment is created in Workday.
Use this when:

  • You are still validating extraction quality or mappings.

  • You require human oversight for compliance or internal controls.

  • Different teams review different customers’ remittances.

In this mode, AR Remittances keeps documents in Active Data until a user explicitly clicks Write to SoR.

Write to another destination

Select this checkbox to export payment data to a secondary destination (for example, an SFTP folder) in addition to Workday.

When enabled, additional settings appear:

  • Destination
    Choose a configured Destination SFTP folder (for example, ARR Generic CA).
    AR Remittances will write payment records as CSV files to this location, which can be consumed by downstream systems such as analytics platforms or data warehouses.

  • Frequency
    Select how often AR Remittances should send files to the destination (for example, 1 hour, 4 hours, 12 hours, or 24 hours).
    A shorter interval (such as 1 hour) provides near‑real‑time exports; a longer interval reduces file volume and is suitable for batch processing.

For example, if your organization uses Workday Prism or another reporting tool to analyze payments, enabling “Write to another destination” ensures every payment created by AR Remittances is also available in that external system.

Zero Payment Records

Select this checkbox if you want AR Remittances to handle zero‑amount remittances specially.

Use this when:

  • Your Workday configuration discourages or disallows $0.00 payments, or

  • You want to track informational remittances (for example, adjustments or fully offset items) only in the secondary destination, not as payments in Workday.

When enabled, remittances where the Total Amount is 0 (and all “Amount to Pay” values are 0) can be exported to the secondary destination without creating a corresponding zero‑amount payment in Workday, based on your tenant’s configuration.

Important:
Confirm how zero‑amount payments are handled in your Workday environment before turning this on. Depending on your setup, selecting this option may mean some remittances exist only in the exported CSV files and not as payments in Workday.

Figure 4. Write to SoR

At the bottom of the Settings screen, you will see navigation buttons:

  • Previous
    Click to return to the Connection step if you need to review or change the selected ERP or mailbox.

  • Continue
    Click to proceed to the Save and Run step after you have finished configuring AR Remittances settings.

Tip: Review each option as you configure the screen. Select only those checkboxes and file types that match your organization’s AR remittance workflows and controls. If you are unsure, consult your AR administrator or refer to your company’s cash‑application and compliance guidelines.