SmartCustomer (for AR Remittances)

Overview

SmartCustomer (Auditoria) is the web console you use to configure and operate all Accounts Receivable (AR) SmartFlows, including AR Remittances. It acts as the central workspace where AR teams can:

• Connect AR mailboxes and systems of record,

• Monitor and work with AR documents and records, and

• Control how automation behaves for different AR capabilities.

This article explains how SmartCustomer relates specifically to AR Remittances.

How SmartCustomer fits into AR Remittances

For AR Remittances, SmartCustomer is used to:

• Configure the AR Remittances SmartFlow Skill

  • Select the system of record (Workday).

  • Connect the AR mailbox that receives remittance emails.

  • Choose supported file types (PDF, CSV, XLS, XLSX).

  • Decide whether to run AR Remittances in Collaborative or Autonomous mode.

  • Optionally enable Write to secondary destination (SFTP) and set the export cadence.

• Operate day‑to‑day remittance processing

  • Monitor Active Data and Written to SoR documents under the Documents section.

  • Open individual remittance documents to review emails, attachments, and extracted fields.

  • Correct data and Write to SoR to create Workday payments.

  • Track which remittances have created payments and which encountered errors.

• Work with related AR records

  • View and filter Customers, Invoices, Payments, Credit Memos, and Disputes that are synchronized from Workday and enriched by AR Remittances.

Key SmartCustomer areas used by AR Remittances

While SmartCustomer includes multiple pages and tools, the main areas you use for AR Remittances are:

1. SmartFlow Skills Management

The configuration area where you:

• Turn AR Remittances on or off for your tenant.

• Choose the:

  • ERP / SoR connection (Workday).

  • Mailbox used for remittances.

  • Processing mode:

    • Collaborative – user review before Write to SoR.

    • Autonomous – eligible documents written to SoR automatically.

  • Second destination (SFTP) and write cadence, if you export payment data to an external system (for example, Workday Prism).

• Save and run the configuration.

Only users with admin‑level roles (SuperAdmin, AR Collections Manager, AR Helpdesk Manager) can change SmartFlow configuration.

2. Documents (AR Remittances)

The Documents section is where AR teams work with the remittance documents themselves.

For AR Remittances, it provides at least two key views:

• Active Data

  • Shows remittance files that:

    • Have been ingested from the mailbox,

    • Have gone through extraction, and

    • Have not yet been successfully written to SoR.

  • Includes:

    • New, in‑progress, and error documents.

    • Remittances needing manual review in Collaborative mode.

    • Exceptions from Autonomous mode.

• Written to SoR

  • Shows remittance documents that:

    • Have successfully created customer payment records in Workday, and/or

    • Have been written to the secondary destination (SFTP).

  • Includes SoR external IDs and key payment details so you can cross‑reference Workday and any downstream reporting tools.

From these tabs you can:

• Filter by fields such as Customer, Entity, Status, Received Date, and Payment Date.

• Open a document to:

  • View the original email and attachment.

  • Review extracted header and line data.

  • Correct fields as needed.

• Trigger Write to SoR for one or more documents.

3. Customers

The Customers page in SmartCustomer gives context for how AR Remittances behaves per customer:

• Shows customer master data synced from Workday (for example, name, entities, contacts).

• Indicates whether a customer is enrolled for SmartCustomer AR skills, including AR Remittances.

• Lets you:

  • Filter or search for customers by name, entity, or enrollment status.

  • See which SmartFlows (AR Collections, AR Helpdesk, AR Remittances) are enabled for each customer.

AR Remittances uses this data to:

• Associate remittance documents with the correct customer.

• Control Autonomous processing (for example, only for enrolled customers, depending on your configuration).

4. Invoices, Payments, Credit Memos, and Disputes

SmartCustomer includes tabs for core AR business records that AR Remittances interacts with indirectly:

• Invoices

  • View customer invoices synced from Workday.

  • Cross‑check which invoices are expected to be paid according to remittance advice.

• Payments

  • View payments created in Workday, including those created by AR Remittances.

  • Filter and reconcile payments against remittance files and invoices.

• Credit Memos

  • See invoice adjustments that might appear in remittance advice lines.

• Disputes

  • Track and manage items that may impact how payments are applied or interpreted.

These pages give the AR team full context when validating remittance data and payments, but AR Remittances itself writes only customer payments (and related export data).

5. Mailbox

The Mailbox area lets you:

• View emails received in the connected AR remittances mailbox.

• See which emails and attachments have been:

  • Classified as AR Remittances documents.

  • Labeled as needing human attention (for example, large files or extraction issues).

• Open emails directly from remittance documents for additional context.

Mailbox configuration (connection, access control, and labels) is managed at the platform level, but day‑to‑day AR users can use the Mailbox view to understand where a remittance came from and how it was processed.

SmartCustomer roles for AR Remittances

SmartCustomer uses role‑based access control, so what a user can see and do in these areas depends on their role:

• SuperAdmin – full platform and AR Remittances configuration and operations.

• AR Collections Manager / AR Helpdesk Manager – configure AR Remittances SmartFlow and operate documents.

• AR Collections Agent / AR Helpdesk Analyst – operate on remittance documents (review, edit, Write to SoR) but cannot change configuration.

For full details, see “Role-Based Access Control (RBAC) for AR Remittances” in this guide.