Overview

Written by Uday Kumar Updated

AR Remittances is a SmartCustomer capability that processes customer payment remittance files and creates corresponding customer payment records in your system of record (SoR). It is designed to help Accounts Receivable (AR) teams close the cash application loop by automating the capture of payment details customers send after they have paid.

Where AP capabilities in Auditoria focus on vendor invoices you must pay, AR Remittances focuses on payments your customers have already made and the remittance files that describe how those payments should be applied.

What AR Remittances does

AR Remittances:

Ingests remittance files from an AR mailbox

  • Uses a dedicated mailbox connected through SmartCustomer.

  • Monitors supported file types attached to incoming emails: PDF, CSV, XLS, XLSX.

  • Attempts to classify files as AR Remittance vs Other.

Extracts payment information

  • Extracts a standard set of header fields for each remittance document, including:

    • Customer Name

    • File Type

    • Payment Date

    • Payment Number

    • Currency

    • Total Amount

    • Entity

    • Payment Type

    • Transaction Reference

  • Supports extended fields at the line / remittance advice line level when configured.

  • Extraction rules beyond the standard header fields are typically customer-specific and maintained as custom mappings.

Matches remittances to enrolled customers

  • Uses customer master data available in SmartCustomer.

  • Files for known, enrolled customers can be processed autonomously, depending on configuration.

  • Files for unknown or unenrolled customers appear in the Active Data view and require user review and customer selection or enrollment.

Creates Workday customer payment records

  • AR Remittances currently supports Workday as the primary system of record.

  • For each confirmed remittance, SmartCustomer writes a customer payment record into Workday using the extracted header and (where mapped) line-level information.

  • Payments are written with an unapplied status; downstream Workday processes and jobs handle application of the payment to specific invoices based on the remittance advice details.

Optionally writes to a second destination

  • Can write flattened payment records to a configured SFTP destination as a CSV file.

  • Supports a configurable write cadence: 24 hours, 12 hours, 4 hours, or 1 hour, plus Sync now.

  • CSV output includes standard and extended payment fields, including the SoR external ID of the payment record, so the file is usable by downstream tools such as Workday Prism.

Accessing AR Remittances in SmartCustomer

AR Remittances is available as a SmartFlow Skill within SmartCustomer and can be enabled through the configuration wizard, alongside other AR capabilities such as AR Helpdesk and AR Collections.

After setup, AR Remittances provides:

  • A Documents tab in the AR customer area, with:
    • Active Data – remittance files ready for review or processing.
    • Written to SoR – files already posted to Workday.
  • Integration on the Customers page, where enrollment details impact how autonomous processing operates.

Key business objects aligned with other AR features include:

  • Customer
  • Customer Invoice
  • Customer Payment
  • Credit Memo (Invoice Adjustment in Workday)

Processing modes

AR Remittances supports two processing modes:

Autonomous (Automatic Write to SoR)

  • For enrolled, known customers and successfully extracted remittances, the system can automatically write Workday payment records without manual review.

  • Remittances that fail validation, encounter API errors, or relate to unknown/unenrolled customers remain in Active Data for user action.

Collaborative (Manual Write to SoR)

  • All remittances go to Active Data.

  • Users review extracted fields, make corrections, and explicitly trigger Write to SoR.

  • Suitable when extraction quality is still being tuned or when the AR team requires tighter control over cash application inputs.

Configuration of these modes is done in the SmartCustomer configuration wizard for the AR Remittances skill.

Supported remittance file types and classification

AR Remittances processes the following file types when they arrive as email attachments in the configured mailbox:

  • PDF

  • CSV

  • XLS

  • XLSX

Behavior:

  • Files in supported types are scanned and attempted to be classified as:

    • AR Remittance – processed by the AR Remittances skill.

    • Other – not processed as remittances. Users may dismiss or, when appropriate, reclassify a file as an AR Remittance and key fields manually.

  • Remittance documents are often highly variable and not standardized across customers. For that reason:

    • Only a small standard set of header fields is available out of the box.

    • Most detailed remittance advice content (line-level information, custom identifiers, additional attributes) is handled via per-customer extraction and mapping configured by implementation teams.

  • For some customers, a single large remittance file (for example, hundreds of pages) can result in multiple payment records, based on rules that group pages and line items into separate payments.

When AR Remittances is a good fit

Typical use cases for AR Remittances include:

  • Your customers send remittance advice or payment detail files (PDF, CSV, or Excel) to one or more AR mailboxes.

  • You use Workday as your Accounts Receivable system of record.

  • You want to:

    • Reduce manual keying of payment details into Workday.

    • Improve speed and accuracy of cash application.

    • Maintain an auditable link between the original remittance document and the Workday payment record.

    • Optionally, provide downstream systems (e.g., Workday Prism) with a CSV extract of payment data via SFTP.