Who this is for. AP Helpdesk Analysts and Managers.
This panel lists what is waiting, grouped by priority, so a day's work can be started from the dashboard rather than from the queue.
It sits at the foot of the dashboard and is collapsed until you open it. Select Prioritized Tasks to expand it.
What it shows
Outstanding tasks are grouped under High, Medium, and Low. Each row summarises a group of tasks by what they are about and how many there are, for example 1 Payment Status Request(s), with the date of the oldest alongside. A Total Tasks figure reports the queue as a whole.
The date is the part worth reading. A high-priority row whose date is months old is not a busy queue, it is a task nobody has claimed.
What it will not tell you
The grouping is by priority and intent, not by assignee, so the panel does not say who is working what. Use the Tasks page for that.
What you see is also bounded by your role: an analyst is returned only their own tasks and tasks with no assignee, so this panel is shorter for an analyst than for a manager on the same tenant. See Roles and Access.
Figure 1. The Prioritized Tasks panel, expanded.