Overview
SmartVendor is Auditoria’s central platform for automating and managing accounts payable (AP) operations. When AP Helpdesk is enabled, SmartVendor serves as the unified console where AP teams can monitor, process, and report on all AP Helpdesk activities, including email automation, invoice and credit memo submissions, and vendor communications.
Key Functions for AP Helpdesk
Unified Console: SmartVendor provides a single interface for AP Helpdesk users to view and manage all incoming AP emails, tasks, and related documents.
Vendor Communication Automation: Automates responses to supplier inquiries, such as payment status requests, remittance advice, and record updates.
Invoice and Credit Memo Processing: Supports automated intake, classification, duplicate detection, and transfer of invoices and credit memos to your ERP system (such as Workday).
Advanced Dashboards and Reporting: Offers dashboards with metrics on mailbox activity, AI Agent processing outcomes, vendor records, and task utilization. Users can filter, drill down, and export data for analysis.
Self-Service Vendor Portal (when enabled): Allows suppliers to submit invoices, check payment status, and communicate directly with the AP team.
Integration with ERP Systems: Syncs vendor records, invoices, and payment data with supported ERP platforms for end-to-end automation.
Where You See It
SmartVendor is accessed as the main AP automation console in Auditoria’s product suite.
AP Helpdesk features, dashboards, and document management are surfaced within SmartVendor for users with the appropriate roles.