Email Audit Logs

Written by Uday Kumar Updated

Overview

The Email tab of the Audit Logs page displays a detailed record of email activity scoped to a single SmartFlow. Each entry captures the timestamp, the action or event, the user involved, recipient addresses, the mailbox, the associated vendor, the subject line, and the email type.

Email audit logs cover messages sent by the AI agent, emails submitted by users, replies to existing threads, and related email events — giving a complete trail of how each SmartFlow mailbox is communicating with internal and external contacts.

View Email Audit Logs

  1. Open the Audit Logs page (see the Navigating to Audit Logs article).
  2. Click the Email tab.
  3. In the SmartFlow selector at the top of the page, choose the SmartFlow whose email activity you want to review. The list is grouped by SmartFlow type ([SmartVendor], [SmartCustomer]) and shows the linked mailbox for each entry.
  4. After you select a SmartFlow, the Email Audit Logs table loads with the total record count shown in parentheses next to the heading (for example, Email Audit Logs (101)).
  5. Entries are sorted by Date / Time (IST) with the most recent event at the top.
  6. Use the toolbar to filter, search, customize columns, or export the results (see the Toolbar Actions article).
  7. Use the pagination controls at the bottom of the page to browse additional entries.

Figure 1. Email Audit Logs table

Note: Email audit logs are always scoped to the SmartFlow currently selected. To view email activity for a different SmartFlow, change the selection in the SmartFlow dropdown.

Email Audit Logs columns

Table 1. Email Audit Logs columns

ColumnDescription
Date / Time (IST)Date and time the email event occurred, displayed in Indian Standard Time. Sortable.
Action / EventType of email event (for example, AI Agent Email, User Email).
UserName of the user associated with the email event, if applicable.
ToPrimary recipient email address.
CCCarbon-copy recipient email addresses, if any.
MailboxSmartFlow mailbox address from which the email was sent or to which it was received.
VendorVendor associated with the email, if applicable (populated for SmartVendor SmartFlows).
SubjectSubject line of the email. Click the subject to open the email thread.
Email TypeType of message (for example, New, Reply).

Tip: Subject values are rendered as links. Clicking a subject opens the full email thread so you can review the complete message content.

Common email event types

Table 2. Representative Email Audit Log event types

Event typeDescription
AI Agent EmailEmail sent automatically by the Auditoria AI agent as part of a SmartFlow action (for example, payment status reply, invoice request, status update).
User EmailEmail sent by a platform user from within the SmartFlow.

Related topics

  • Filter, search, customize columns, or export the email audit log — see the Toolbar Actions article.
  • Review tenant-level activity — see the System Audit Logs article.