Purpose
Use the Deactivated Teams tab to view teams that are no longer used for new task assignments but are retained for history, reporting, and audit purposes.
This article explains what deactivated teams are, how to view them, and how deactivation affects automatic task distribution.
What is a deactivated team
A deactivated team is a team that:
No longer appears in active selections for new task assignments.
Is not eligible for automatic task distribution while inactive.
Remains in the system for historical reference and audit logging.
Deactivation does not remove the team from the system. Team details and audit history remain available.
Open the Deactivated Teams tab
Open Team Management.
For steps, see Navigating to Team Management.Select the Deactivated Teams tab.
The list shows all teams that have been set to an inactive status.
To return to active teams, select the Active Teams tab.
Figure 1. Deactivated Teams Tab
Understand the Deactivated Teams list
The Deactivated Teams tab uses the same table layout as Active Teams. Typical columns include:
Table 1. Deactivated Teams Fields
| Field/Column | Description |
|---|---|
| Team ID | System-generated unique identifier for each team. |
| Team Name | User-assigned descriptive name for the team. |
| Team Description | (Optional) Details or explains the function or scope of the team. |
| Team Manager | The user(s) responsible for team oversight. |
| Head Count | Number of member users assigned to the team. |
| Open Tasks | Count of incomplete work items assigned to the team. |
| Created | Date when the team was originally created. |
| Modified | Date and time of the most recent change to team details or membership. |
| Status | Indicates if the team is "Active" (available for assignments) or "Inactive". |
| Actions | Icons for edit (pencil), delete (trash bin), or toggle status for each team. |
You can use search, filters, sorting, and pagination on this tab, just as on Active Teams. For details, see Toolbar Actions.
Deactivating a team
Team deactivation is typically performed from the Edit Team dialog or from an action in the Active Teams list.
General behavior:
When a team is deactivated:
It is removed from the Active Teams tab.
It appears in the Deactivated Teams tab.
It is not eligible for new task assignments through automatic task distribution.
Impact on automatic task distribution
Only active teams are eligible for selection in automatic task distribution policies and rules.
When a team is deactivated:
It is excluded from new task assignments created by distribution policies.
When a team is reactivated:
It can again be used as a target in distribution policies.
New tasks can be routed to the team according to your configured rules.
For details about how teams interact with task routing and open task counts, see Task Distribution and Open Tasks.
Audit logs for deactivation and reactivation
All key team actions are captured in the Teams Audit Log. Relevant events include:
Team Disabled – When a team is deactivated.
Team Enabled – When a deactivated team is reactivated.
Each entry shows:
When the change occurred.
Which user performed the change.
Which team was affected.
Additional details, where available.
To view these entries:
From Team Management, open the More options menu and select Audit Logs.
Filter by Team ID or Team Name to see deactivation and reactivation events for a specific team.
For more information, see Toolbar Actions – Audit Logs.