1. New and Updated Features
2. Fixed Bugs
3. New Known Bugs

1. New and Updated Features

AP Helpdesk, AR Helpdesk: Tasks Tab CSV Export

Console Task Tab for AP Helpdesk and AR Helpdesk, when Collaborative Mode is enabled, supports CSV export of all data for Tasks.

Tasks CSV export columns include:

• Task ID
• Task Status
• Record
• Sender Email
• Sender Name
• Status
• Sender Type
• Match Type
• Subject
• Summary
• Detected Intents
• Task Type
• Added
• Task Completed
• Assignee
• Assignee Email
• Task Priority
• CSV data can be used to calculate Task metrics and generate Task reports.

AP Helpdesk, AR Helpdesk: Additional Helpdesk Mailbox Filters

Helpdesk mailbox supports new filters, centered around Tasks and ad hoc email review.

• Task Status
  • [NEW]
  • [OPEN]
  • [DONE]
• Task Assignment
  • [ASSIGNED]
  • [UNASSIGNED]
• Task Assignee
  • [<user>]
• Read Status
  • [READ]
  • [UNREAD]
• Last Read By
  • [<user>]

AP Helpdesk and AP Invoices: Support for conditionally suppressing AP Helpdesk Tasks when AP Invoices is enabled

Optional configuration introduced for SmartVendor, available when AP Helpdesk and AP Invoices are running concurrently.

When enabled via checkbox on SmartVendor “Settings” page, the adding of AP Helpdesk Tasks for connected mailbox emails is suppressed whenever the following conditions are met:

• AP Helpdesk business intents not detected for email + AP Invoices Documents added for email attachments

or

• Email message body is empty + AP Invoices Documents added for email attachments

2. Fixed Bugs

Resolved: AP Helpdesk: Left navigation arrow showing greyed-out in email details view. [16686]

3. New Known Bugs