1. New and Updated Features
AP Helpdesk, AR Helpdesk: Teams
AP and AR Helpdesk now support defining Teams and Team Members that Tasks can be assigned to.
AP Helpdesk, AR Helpdesk: Sender Type and Detected Intents visible in Tasks Tab
Sender Type and Detected Intents are now visible in Tasks Tab.
AP Helpdesk, AR Helpdesk: New Metrics added to the Dashboard
Six new metrics are now available in the Helpdesk Dashboards: Emails Received, Emails Sent, Enrolled Sender Emails, Unenrolled Sender Emails, Internal Sender Emails, Unknown Sender Emails.
AP Helpdesk, AP Invoices: Vendor Bill List enhancement
Vendor Bill List view now includes the Internal Bill ID.
2. Fixed Bugs
None.
3. New Known Bugs
AP Helpdesk: Some emails are getting stalled. [16411]
Symptom: Emails are going into stalled status and an orange processing state indicator will show up for these emails.
Impact: For stalled emails, incoming email processing gets halted or broken or completed with error.
Workaround: No workaround.